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Terms and Conditions

April 23, 2015 by irene@estateloans.com.au

LUX HOMES – ACCOMMODATION BENDIGO CBD

1. Booking Policy
1.1. Full payment is required at the time of booking to confirm your reservation.
1.2. Bookings are not confirmed until full payment is received, and a confirmation email is issued.
1.3. Payments are non-refundable, but changes to bookings may be accommodated as outlined in Section 3.

2. Identification Requirements
2.1. All guests must provide valid government-issued photo identification before check-in.
2.2. The identification must match the name on the booking confirmation.
2.3. Failure to provide valid identification will result in denial of access to the property without a refund.

3. Changes to Bookings
3.1. Changes to bookings (e.g., dates, duration, or number of guests) may be requested and will be accommodated where possible, at the sole discretion of the property owner.
3.2. Requests for changes made less than 14 days before check-in will be considered but cannot be guaranteed. Any changes made may incur additional charges or rate adjustments based on availability.
3.3. All change requests must be made in writing and approved by the property owner.

4. Cancellation and Refund Policy
4.1. All payments are strictly non-refundable.
4.2. Guests who are unable to proceed with their booking may request a change as outlined in Section 3.

5. Check-In and Check-Out
5.1. Check-in is strictly from 6:00 PM on the day of arrival. Early check-ins are subject to availability and must be pre-approved.
5.2. Check-out is strictly by 10:00 AM on the day of departure. Late check-outs without prior approval will incur additional charges.

6. Guest Responsibilities
6.1. Guests must leave the property in a clean and tidy condition. Additional cleaning fees may apply if the property is not returned in its original condition.
6.2. Any damage or loss caused to the property, furnishings, or fixtures during the stay must be reported immediately and will be charged to the guest.
6.3. The maximum number of guests allowed is as specified in your booking confirmation. Overcrowding is not permitted and may result in immediate eviction without refund.

7. No Party or Event Policy
7.1. Parties, events, and gatherings are strictly prohibited.
7.2. Only registered guests are permitted on the property unless prior approval is obtained.

8. Pet Policy (if applicable)
8.1. Pets are only allowed in designated pet-friendly accommodations and must be pre-approved.
8.2. Guests must ensure pets are house-trained and do not cause damage or excessive noise.
8.3. Guests are responsible for cleaning up after their pets and any damage caused.

9. Smoking Policy
9.1. Smoking is strictly prohibited inside the property. Smoking in outdoor areas must comply with local laws.
9.2. A penalty fee of [X amount] will be charged for any evidence of smoking inside the property.

10. Liability
10.1. The property owner is not liable for any injury, loss, or damage to guests or their belongings during their stay.
10.2. Guests are advised to secure their belongings and carry appropriate travel insurance.

11. Privacy Policy
11.1. Guest information, including identification details, is collected for booking and security purposes only and will not be shared with third parties without consent, except as required by law.

12. Compliance with Laws
12.1. Guests must comply with all local laws and regulations during their stay.
12.2. Any illegal activity will result in immediate eviction and reporting to authorities.

13.1. Payment Requirement
Full payment is required at the time of booking/extension of booking unless otherwise agreed in writing (e.g., approved insurance/corporate invoicing arrangements). Bookings are not confirmed until payment is received and confirmation is issued.

13.2. Security / Incidental Charges
A valid credit card may be required at check-in (or prior to arrival) to cover incidental charges, damages, additional cleaning, or other amounts payable under these Terms & Conditions.

13.3. Invoices and Due Dates
13.3.1. Where an invoice is issued, payment must be received by the due date stated on the invoice.
13.3.2. If no due date is stated on an invoice, payment is due immediately upon issue.

13.4. Late Payment Fees
If an invoice is not paid by the due date, a late payment fee of $15 per day (or part thereof) will apply from the day after the due date until payment is received in full.

13.5. Unauthorised Stay and Additional Daily Charge (Beyond Booking/Payment Period)
13.5.1. A stay is deemed unauthorised if a guest remains in the property:
(a) beyond the confirmed/authorised booking dates; and/or
(b) where payment has not been received in accordance with these Terms & Conditions (including where full payment has not been received as required, or where an issued invoice is overdue); and/or
(c) after a notice of termination or requirement to vacate has been issued; and/or
(d) without the owner/manager’s prior written approval.

13.5.2. Where an unauthorised stay occurs, an additional charge of $50 per day (or part thereof) will apply on top of the agreed nightly rate from the time the stay becomes unauthorised until the property is vacated and all outstanding amounts are paid in full.

13.5.3. The unauthorised stay charge is separate to the late payment fee under Section 13.4 and may be applied in addition where applicable.

13.6. Application of Payments
We may apply any payments received first to outstanding fees, charges, and costs (including late fees and unauthorised stay charges), and then to the principal accommodation charges.

13.7. Recovery Costs
If amounts remain unpaid, the guest/booking party agrees to pay reasonable costs incurred in recovering the debt (including administration costs and, where applicable, debt collection or legal costs).

13.8. No Waiver
Any failure or delay by LUX HOMES to enforce these payment terms does not constitute a waiver of our rights.

14. Emergency Contact
14.1. Guests must provide an emergency contact number upon booking.

15. Breach of Terms and Conditions
15.1. Any breach of these terms and conditions may result in eviction without refund and additional charges for damages or penalties.

16. Property Acceptance and Complaint Policy
16.1. Guests must inspect the property upon check-in and report any issues, concerns, or discrepancies within 24 hours of arrival. If no report is received within this timeframe, the property is deemed to have been accepted in good condition as is.
16.2. Any complaints or concerns raised after the initial 24-hour period will not be grounds for refunds or compensation.
16.3. Guests are expected to raise any additional concerns in a polite and constructive manner. Continuous or unreasonable complaints that are unsupported by evidence may be deemed as an attempt to exploit the terms of the agreement.
16.4. The property owner reserves the right to terminate the booking and evict guests without refund if:
– Guests engage in disruptive, aggressive, or unreasonable behavior.
– Complaints are found to be baseless or fraudulent in nature.
– Guests refuse to comply with the terms outlined in this agreement.

16.5 Urgent Maintenance & Early Termination Policy

In rare situations where the property becomes unsafe, uninhabitable, or requires urgent maintenance—such as pest infestations, structural issues, or failures in plumbing or electrical systems—the property owner or manager reserves the right to immediately terminate the guest’s stay and require that the premises be vacated.

Emergency Termination Policy

In rare but necessary circumstances where the property is rendered unsafe, uninhabitable, or requires immediate remediation—including but not limited to pest infestations, structural damage, or failures in critical systems such as plumbing or electricity—the property owner or manager reserves the unilateral right to immediately terminate the guest’s stay and require that the premises be vacated without prior notice.

Refund and Liability Waiver

Guests will receive a refund solely for any unused nights following the early termination.
By booking the property, the guest agrees that no further compensation, reimbursement, or liability of any kind shall be owed by the owner or manager. This includes, but is not limited to:

  • Alternate accommodation costs

  • Travel or relocation expenses

  • Loss of enjoyment or use

  • Emotional distress or inconvenience

  • Any incidental, indirect, or consequential damages

This policy forms part of the binding rental agreement. By confirming the booking, the guest acknowledges and accepts these terms in full.

17. Internet and Utility Services
17.1. Wi-Fi: The property provides complimentary Wi-Fi for guests’ convenience. However, due to circumstances beyond our control, such as service provider maintenance or outages, the internet may occasionally be unavailable. Guests acknowledge that Wi-Fi is provided as a complementary service, and no refunds or compensation will be issued for any disruptions to the internet service.
17.2. Electricity: As the property is located in regional Victoria, electricity may occasionally be disrupted due to weather events, maintenance, or other circumstances beyond our control. Guests acknowledge this possibility and agree that no refunds or compensation will be provided for temporary electricity outages.
17.3. Guests are encouraged to plan accordingly in the event of temporary outages of Wi-Fi or electricity and to report any issues promptly so we can liaise with service providers where applicable.

18. Cleaning and Property Standards
18.1. The property is professionally cleaned and inspected prior to every guest’s arrival to ensure it meets high cleanliness and hygiene standards.
18.2. Guests are required to inspect the property upon check-in and report any cleaning concerns within 24 hours. Complaints must be supported with clear evidence, such as photos or videos.
18.3. If a cleaning concern is reported and deemed reasonable, the property owner reserves the right to send a professional cleaner to address the issue. This action will be considered a resolution, and no further compensation or refunds will be provided.
18.4. Complaints regarding minor or subjective issues (e.g., minor dust in corners, personal preferences about cleaning methods) will not be accepted as grounds for refunds or compensation.
18.5. Complaints made after the initial 24-hour period will not be considered valid. Guests acknowledge that failure to report concerns promptly indicates acceptance of the property as is.
18.6. Guests found to have fabricated or exaggerated complaints with the intention of securing refunds or compensation will be subject to eviction without refund, and future claims will be forfeited.

19. House Rules
19.1. CCTV: For your safety and ours, CCTV cameras are installed outside the property. These are used solely for security purposes and do not infringe on your privacy inside the home.
19.2. Property Items: No belongings from the house may be taken off the premises under any circumstances. Missing items will incur replacement charges.
19.3. Rubbish and Dishes: Guests must ensure all dishes are cleaned and returned to their places. Rubbish must be placed in the appropriate bins (Blue Bin for recyclables and Green Bin for general waste). Guests staying Thursday night must place bins on the nature strip for Friday morning collection and return them to their usual spot by Friday afternoon.
19.4. No Vandalism: Vandalism of any kind will not be tolerated. Guests responsible for damages will be charged accordingly.
19.5. No Smoking: Smoking is strictly prohibited inside the house. A penalty fee of [X amount] will apply for violations.
19.6. Furniture Arrangement: Guests are not permitted to rearrange furniture. Any unauthorized changes may result in additional charges.
19.7. Noise Restrictions: Noise must be kept to a minimum after 10 PM to respect neighbors and the community.
19.8. No Events: Parties, events, or gatherings are not allowed on the property.

20. Refund and Compensation Policy
20.1. No refunds will be issued for issues outside the property owner’s control, including but not limited to:
– Adverse weather conditions.
– Regional disruptions (e.g., power outages, water supply issues).
– Inconveniences caused by wildlife or natural surroundings typical of the location.
– Minor cosmetic issues that do not impact the usability or safety of the property (e.g., scratches, marks, or general wear and tear).
20.2. Refunds or compensation will not be provided for complaints that are subjective in nature, such as personal preferences for decor, ambiance, or neighborhood characteristics.
20.3. Guests evicted due to breaches of these terms and conditions, disruptive behavior, or misuse of the property will not be eligible for a refund under any circumstances.

21. Visitor Policy

21.1. Only guests listed on the booking confirmation are permitted to access or stay at the property.

21.2. Visitors are strictly prohibited unless prior written approval is obtained from the property owner.

21.3. If approval is granted, a fee of $100 per visitor, per night will apply. This fee must be paid in advance or as otherwise directed by the property owner.

21.4. The total number of individuals (guests and approved visitors) must not exceed the property’s maximum occupancy limit.

21.5. The booking guest is fully responsible for the behavior and compliance of any approved visitors.

21.6. Unauthorized visitors or breaches of this policy may result in:
– Immediate eviction without refund
– A penalty fee
– Charges for any resulting damage or disruption

Guest Acknowledgment

By proceeding with the booking, guests acknowledge and agree to these conditions in full.

Policy Amendments
These Terms & Conditions may be amended at any time by LUX HOMES. Updated terms will take effect immediately upon notification or publication, including for current bookings made under a continuing commercial relationship. By continuing to make bookings or use the property, the client acknowledges and accepts any updated terms unless otherwise agreed in writing.